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Moving Services You Can Count On

A. Arnold Shipment Protection

Over a century of experience has made us a leader in customer satisfaction. Our average claim is less than half of the industry average—but they do happen. That's why we provide options for more comprehensive shipment protection.

We offer two distinct protection packages for your peace of mind. Your moving consultant will be happy to discuss which option provides the best coverage—and the best value—for all of your belongings. We want to work with you to ensure your complete confidence in your moving experience.

Full Replacement

By choosing Full Replacement, you will be investing in the full value of any belongings we transport. If for any reason an article in your shipment is damaged, we will either repair it to its previous condition, or refund the full market value if it cannot be repaired. If an article is lost in transit, we will replace it with an identical item, or the available equivalent.

Full Replacement is an investment, and we believe it to be the best choice for the most secure relocation experience possible. This is especially true if you are moving items of high monetary or sentimental value. The minimum valuation for Full Replacement is $5.00 per pound times the weight of the shipment.

Basic Liability

All interstate relocation service providers have a Basic Liability of $0.60 per pound per article by law. There is no additional cost to you with Basic Liability. However, the reimbursement it provides to lost or damaged goods is very limited—coverage with Basic Liability does not exceed $0.60 per pound times the weight of the article, regardless of its sentimental or market value.

About Our Claims Department

While we sincerely hope your relocation experience never results in a claim, our primary objective when dealing with claims is total customer satisfaction. Our Claims Department views your claim as an opportunity for personalized help—earning them consistent rankings among the best in the industry. On average, claims are settled within two weeks, and closed entirely within 30 days.